Product Support and Downloads

Yes we can. Please send a few photos to help identify which model and version you have and we will email you all the related user manuals and alignment guides. Contact our support team at customerservice@lazersafe.com.

OEM embedded systems are tailored to suit each manufacturer and custom integrated into the design of the machine. Functions, features, set-up and operation of the system are also embedded within the CNC software and will vary from one manufacturer to the next. You will need to contact the press brake manufacturer or your machinery dealer for user manuals and operating information specific to your machine make and model.

Lazer Safe is an OEM supplier, so spare parts and support for OEM embedded systems are available from the manufacturer of your press brake.

The majority of press brake manufacturers provide a high-level of support to their end user customers, however in the unlikely event you experience difficulty obtaining support from the manufacturer then please contact us. We will refer your support request to the manufacturer or assist you directly where appropriate.

Replacement parts and support are available through our network of retrofit dealers. https://www.lazersafe.com/contact/retrofit.

There are no field-replaceable parts available for laser transmitters or camera receivers. These units contain sensitive optical components, so any damage to the window assembly and/or internal optical components or the presence of foreign particles, glass dust, etc., inside the transmitter or receiver may affect the system's operation and safety function. If the glass window assembly is damaged, the transmitter or receiver must be replaced or returned for factory service. We offer a fixed-price repair service via the manufacturer of you press brake, who can provide you with further information and pricing.