Product Support and Downloads

Yes we can. Please send a few photos to help identify which model and version you have and we will email you all the related user manuals and alignment guides. Contact our support team at customerservice@lazersafe.com.

OEM embedded systems are tailored to suit each manufacturer and custom integrated into the design of the machine. Functions, features, set-up and operation of the system are also embedded within the CNC software and will vary from one manufacturer to the next. You will need to contact the press brake manufacturer or your machinery dealer for user manuals and operating information specific to your machine make and model.

Replacement parts and support are available from the press brake manufacturer or your machinery dealer.

The majority of press brake manufacturers provide a high-level of support to their end user customers, however in the unlikely event you experience difficulty obtaining support from the manufacturer then please contact us. We will refer your support request to the manufacturer or assist you directly where appropriate.

Replacement parts and support are available through our network of retrofit dealers. https://www.lazersafe.com/contact/retrofit.

There are no field replaceable parts available for laser transmitters or camera receivers. These units contain sensitive optical components so any damage to the window assembly and/or internal optical components or the presence of foreign particles, glass dust, etc. inside the transmitter or receiver may affect the operation and safety function of the system. If the glass window assembly is damaged, then the transmitter or receiver must be replaced or returned for factory service. Factory service includes the replacement of the damaged, scratched or cracked front glass window assembly (including receiver polarising filter and projector screen if required), plus inspection, cleaning and realignment of the internal optical components including laser diode assemblies, laser projector assemblies, lenses and mirrors. For service pricing and to arrange the return of a transmitter or receiver for factory service, please contact your press brake manufacturer or machinery for these models: • IRIS, • IRIS Plus, • LZS-005, • LZS-005-XL / LZS-XL, • LZS-XL 2nd Generation. Contact your Lazer Safe Retrofit Dealer for these models: • LZS-005-R / LZS-R (Sentinel Plus systems), • LZS-005-XL / LZS-XL (Sentinel Plus XL systems). Protective covers are available for the above mentioned models and are designed to minimise the risk of accidental damage to the glass window assembly. Transmitters and receivers returned for factory service will be supplied with a spare protective cover. Replacement cover sets are also available to order from your press brake manufacturer or from Lazer Safe Retrofit Dealers.